On a side, I wonder how the bill will look like.
I think the situation is the same for other work. Things that the customer can do for himself he engages an outsourcing company to do it and the outsourcing company asks its employees (that whole hierarchy) and then the lowest ranked would do the dirty work. The world is run by the lowest-ranked. I know that work is delegated sometimes just because upper management can and not because they can't accomplish it by themselves. This gives them the feeling of importance, which leads to complacency, which MAY (but often) lead to the diminishing of the motivation to improve oneself, which MAY result in the lowering of actual capabilities.
This is just my theory.
comics sharing time!